OFF-LEASH General Terms & Conditions
By visiting, accessing, or using the services of OFF-LEASH Indoor Dog Park, LLC ("OFF-LEASH," "we," "our," or "us") - including but not limited to membership-based access, day passes, events, spa services, grooming, or any other offering- you ("Dog Owner," "User," "Guest," or "Member," as applicable) agree to the following Terms and Conditions. These terms govern your use of our website, facilities, and services. If you do not agree to these terms, you may not enter or use any part of our property or services. This agreement serves as both a general waiver of liability and a membership agreement.
OWNERSHIP OF THE WEBSITE & SERVICES
The OFF-LEASH website and all content, including text, images, graphics, and branding, are the exclusive property of OFF-LEASH Indoor Dog Park, LLC. Unauthorized reproduction, modification, or distribution is strictly prohibited.
ACCEPTANCE OF RISK & LIABILITY WAIVER
By using OFF-LEASH’s facilities and services, you acknowledge and agree to the following: Dog parks inherently carry risks, including but not limited to: Dog fights, bites, scratches, or aggressive behavior. Injury to yourself, your dog(s), or others. The spread of illness, disease, or parasites. The risk of your dog becoming lost, stolen, or escaping. You assume all risks associated with your and your dog’s participation at OFF-LEASH.
Release of Liability: You fully and permanently release OFF-LEASH, its owners, employees, and affiliates from any and all liability, claims, or causes of action related to injuries, illnesses, damages, or losses incurred at our facility, including those caused by negligence.
MEMBERSHIP REQUIREMENTS & CONDITIONS
To access OFF-LEASH’s facilities, all members must:
Be at least 18 years old to register for a membership. Confirm that their dog(s) are up to date on rabies, Bordetella, and distemper vaccinations by agreeing to these terms and conditions. Confirm that their dog(s) have no history of aggression toward people or other dogs. Agree to supervise their dog(s) at all times and follow all posted rules and staff instructions
Release of Liability: You fully and permanently release OFF-LEASH, its owners, employees, and affiliates from any and all liability, claims, or causes of action related to injuries, illnesses, damages, or losses incurred at our facility, including those caused by negligence. OFF-LEASH reserves the right to request proof of vaccination at any time. Failure to provide accurate information may result in membership suspension or termination without refund. OFF-LEASH reserves the right to deny or revoke access to any member or dog at any time, for any reason, at its sole discretion. This includes but is not limited to: concerns related to safety, behavior, rule violations, or failure to follow staff direction. Membership is a privilege, not a guarantee. Zero Tolerance Policy for Aggressive Dogs At OFF-LEASH, the safety and well-being of all guests- both human and canine- is our highest priority. As such, we maintain a strict zero tolerance policy for aggressive and disruptive behavior.
Not all dogs are suited for an indoor off-leash environment. Our priority is the safety and harmony of all members. Admission is subject to evaluation and can be revoked at any time.
Any dog displaying aggression, repeated dominance-related behaviors toward other dogs or humans, unsafe hygiene, or otherwise disruptive behavior may be subject to immediate temporary suspension or permanent removal from the facility. All behavioral assessments and resulting decisions are made at the sole discretion of OFF-LEASH management and are final. All behavioral decisions are made at the sole discretion of OFF-LEASH staff, based on direct observation, incident reports, and/or documented patterns of behavior. These decisions are final and are made in the interest of maintaining a safe, enjoyable environment for all members. Members are expected to provide complete and truthful information regarding their dog’s temperament and behavioral history. Failure to do so may result in immediate termination of membership without refund, at the discretion of OFF-LEASH management.
Right to Refuse Service
OFF-LEASH reserves the right to refuse or revoke membership access if: A dog or owner fails to follow any facility rules. A dog or owner fails to meet any OFF-LEASH community standards. A dog exhibits aggression or disruptive behavior. A dog exhibits unsafe hygiene that may result in the spreading of sickness to other dogs or people. A member provides false information about their dog’s health, behavior, or vaccinations.
MEMBERSHIP FEES, CANCELLATION & REFUNDS
All membership fees are non-refundable once payment is processed. Memberships automatically renew based on the chosen plan unless canceled before the next billing cycle. Members may cancel their membership at any time, but no refunds will be issued for unused time. OFF-LEASH reserves the right to adjust pricing with prior notice
Billing Terms:
Monthly membership fees are billed in advance and will recur on the same day each month (the "Billing Date"). It is the Member’s responsibility to ensure that a valid, updated payment method is on file. If payment is declined, OFF-LEASH reserves the right to suspend access to the facility until payment is successfully processed
Cancellations:
Memberships may be canceled by the Member at any time with written notice (via email or in-person form) at least 7 days prior to the next Billing Date to avoid further charges. OFF-LEASH does not provide prorated refunds for partial months or unused days.
Refunds & Termination:
No refunds will be issued for any reason related to a Member's violation of OFF-LEASH park rules, policies, waiver, membership agreement, or these terms & conditions.
OFF-LEASH reserves the right to suspend or terminate any membership at its sole discretion if the Member, their guests, or their dog(s) violate any rules or engage in behavior deemed unsafe, disrespectful, or disruptive to the community.
PAYMENT AUTHORIZATION & CREDIT CARD ON FILE
By becoming a member, you authorize OFF-LEASH Indoor Dog Park, LLC to securely store your credit card on file using PCI-compliant payment systems. You consent to the automatic processing of your card for: Monthly membership dues. Any applicable service fees including but not limited to: spa, daycare, training, etc. Late fees, penalties, or other charges not outlined in this agreement may apply.
You understand and agree that OFF-LEASH will provide notice before any non-membership service charges. It is your responsibility to ensure your card information is current. Failed or declined payments may result in service suspension until payment is resolved. Any disputes regarding charges must be submitted in writing within 7 days of the billing date.
FACILITY RULES & CONDUCT
All members must adhere to the following rules while on OFF-LEASH premises: Owners are responsible for their dogs at all times. Dogs must always be on a leash when entering and exiting the facility. All dogs must be healthy and vaccinated. All dogs must meet OFF-LEASH hygiene standards. Dogs must be under voice control at all times. Owners must immediately clean up after their dogs. Dogs that display aggressive behavior must be removed immediately. Children must be supervised at all times. No outside food, treats, or toys are allowed inside the park to prevent resource guarding. Guests must comply with OFF-LEASH staff members directions at all times. Failure to comply with these rules may result in membership suspension or termination without refund.
Staff Authority & Corrective Action
OFF-LEASH staff are trained to ensure a safe and positive environment for all dogs and guests. By entering our facility, you acknowledge that our team has the right to intervene, redirect, or take appropriate corrective action if your dog displays disruptive, aggressive, or unsafe behavior. This may include physical restraining, removal from playgroups, or in rare cases, immediate dismissal from the facility.
Intact Dog Policy
Male dogs over 12 months of age must be neutered to access OFF-LEASH play areas. Female dogs in heat are strictly prohibited from entering the facility and are not eligible to participate in OFF-LEASH services, including but not limited to daycare, group training, and social play. This policy is non-negotiable and strictly enforced. Any violation may result in immediate removal from the premises and potential suspension or termination of access or membership without refund.
OFF-LEASH Dog Hygiene Policy
At OFF-LEASH, the health and safety of our dogs and humans come first. We maintain strict hygiene standards to ensure a clean, safe, and enjoyable environment for every pup.
Clean Dog Requirement:
All dogs must arrive clean, dry, and free of fleas, ticks, or other parasites. Dogs showing signs of poor hygiene may be turned away or required to receive a bath at the spa before entry at owner’s expense
Mandatory Clean-Ups:
Dogs who get visibly dirty while playing may be cleaned by our staff and owners may be charged a light grooming fee
Sick or Symptomatic Dogs:
Dogs with signs of illness are not allowed in the facility and will be turned away
By entering OFF-LEASH, owners agree to uphold this hygiene policy.
EMERGENCIES & VETERINARY CARE
In case of an emergency, OFF-LEASH staff may seek veterinary care at the owner's expense if necessary. OFF-LEASH is not responsible for any medical expenses related to injuries or illnesses that occur at the facility. OFF-LEASH is not responsible for the behavior or action of any dog(s) inside the facility. Owners are ultimately responsible for controlling their dog(s) at all times. Any injury to a dog or human as a result of a dog fight is not the fault of OFF-LEASH or its employees.
PHOTOGRAPHY & MEDIA RELEASE
By entering OFF-LEASH, you grant permission for OFF-LEASH to photograph or record you and your dog for marketing, social media, or promotional purposes. To opt out, contact info@offleashindoor.com.
MODIFICATION OF TERMS
OFF-LEASH reserves the right to update these Terms and Conditions at any time. Continued use of services constitutes acceptance of revised terms
TERMINATION OF MEMBERSHIP
OFF-LEASH may terminate a membership at any time for violations of these Terms and Conditions. No refunds will be issued for terminations.
LOST OR STOLEN PROPERTY
OFF-LEASH is not responsible for lost, stolen, or damaged personal items.
GOVERNING LAW & DISPUTE RESOLUTION
This agreement is governed by the laws of Utah. Any disputes shall be resolved in the courts of Cache County, Utah. If any portion is found invalid, the remainder shall remain in effect.
CONTACT INFORMATION
OFF-LEASH Indoor Dog Park, LLC
31 W 600 N, Logan, UT 84321
info@offleashindoor.com
(435)999-2006
And Release of Liability
Excursions Terms & Conditions
By booking or participating in any OFF-LEASH Excursions (“Excursion(s)”), you (“Client” or “Dog Owner”) agree to be bound by these Terms & Conditions. All participating dogs must be up to date on rabies, Bordetella, and distemper vaccinations, be free of contagious diseases, parasites, or illness, be non-aggressive toward humans and other dogs, be at least 16 weeks old, and intact females must not be in heat. You must provide accurate and complete vaccination and health records, disclose any behavioral issues prior to the Excursion, and ensure your dog wears a secure collar or harness with identification tags during the Excursion. OFF-LEASH reserves the right to refuse or remove any dog from an Excursion at any time for safety concerns or violation of these requirements. You acknowledge that outdoor excursions carry inherent risks, including but not limited to dog bites, fights, scratches, or injury; exposure to wildlife, environmental hazards, or parasites; injury to yourself, your dog(s), or third parties; and loss, theft, or escape of your dog. You voluntarily assume all risks and agree that OFF-LEASH, its employees, agents, and contractors are not responsible for any injury, illness, loss, or damage to you, your dog(s), or your property arising out of participation. You remain fully responsible for your dog’s behavior at all times, agree to comply with all instructions provided by OFF-LEASH staff, agree not to leave your dog unattended except when explicitly permitted by OFF-LEASH staff, and acknowledge that if your dog becomes aggressive, disruptive, or unmanageable, you may be required to retrieve your dog immediately. You will be solely responsible for any injury or damage caused by your dog to other animals, people, or property. In the event of illness or injury, OFF-LEASH will attempt to contact you immediately; if you cannot be reached promptly, you authorize OFF-LEASH to secure veterinary care at your expense, and you are responsible for all related costs, including transportation, treatment, and medications. All bookings must be paid in full in advance or in accordance with any installment schedule specified at booking. Prices are subject to change at any time prior to confirmation. Gratuities for staff are optional and appreciated. Cancellations made at least 72 hours before the scheduled Excursion are eligible for a full refund or credit; cancellations made 24–72 hours before the Excursion are eligible for a 50% refund or credit; cancellations less than 24 hours before the Excursion and no-shows are non-refundable. OFF-LEASH reserves the right to cancel or reschedule an Excursion due to weather, safety, or other unforeseen circumstances, and if OFF-LEASH cancels, you may reschedule or receive a full refund. Unless you decline in writing, you grant OFF-LEASH the right to photograph or record you and your dog(s) during Excursions and to use such media in promotional materials, social media, or advertising, without compensation. To the fullest extent permitted by law, you hereby release, waive, discharge, and hold harmless OFF-LEASH, its owners, employees, contractors, and agents (“Released Parties”) from any and all claims, demands, liabilities, or causes of action arising out of or related to participation in Excursions, including but not limited to injury, illness, or death to you or your dog(s), property damage or loss, and alleged negligence of the Released Parties. You further agree to indemnify and defend the Released Parties against any claims arising out of your or your dog’s participation. OFF-LEASH is not responsible for loss, theft, or damage to any personal belongings or equipment during Excursions. These Terms & Conditions shall be governed by the laws of the State of Utah, without regard to conflicts of law, and any disputes shall be brought exclusively in the First District Court of Utah. The prevailing party in any legal action shall be entitled to recover reasonable attorneys’ fees and costs. If any provision of these Terms & Conditions is found unenforceable, the remaining provisions shall remain in full force and effect. You consent to receive communications from OFF-LEASH by email, text, or phone regarding bookings, promotions, and updates, and you may opt out at any time. By booking or participating in an OFF-LEASH Excursion, you acknowledge that you have read, understand, and agree to these Terms & Conditions.